Head of new Financial Conduct Authority says complaints data helps consumers and boosts competition
Santander has been named as the most complained about bank by the new Financial Conduct Authority (FCA). The Spanish-owned bank, which is advertising its 123 current account heavily at the moment, was the subject of four complaints for every one of its 1,000 banking customers during the second half of last year.
Overall, Santander had the fifth-largest number of complaints to the regulator, but the most banking problems per customer. On investments, it was the most-complained about firm with 2,236 complaints, and also received the most mortgage complaints, 14,080.
Barclays topped the new financial regulator’s figures in terms of the gross number of complaints, including banking, insurance, payment protection insurance (PPI) and other issues.
The FCA, which has just taken over from the Financial Services Authority, said that in total there were almost 3.5m complaints about financial service firms during the six months to the end of 2012 with 2.1m about mis-sold PPI. The figure was 1% higher than the first half of the year as the number of PPI complaints climbed by 5%.
There was some better news for pure banking customers. Complaints about current accounts fell 6% while problems with insurance rose by the same amount.
The figures show that Barclays was the subject of 414,302 complaints to the FSA, which is down 6% since the first half of 2012. Lloyds TSB had 349,386 (down 19%), Bank of Scotland/Halifax: 338,912 (down 7%) while Santander received 237,923 (down 1%). The card provider MBNA received a large number of complaints – 270,486 (a drop of 3%).
FCA chief executive Martin Wheatley says: “Greater transparency drives greater competition, and the publication of the complaints data lays bare the track record of the UK’s financial institutions when it comes to resolving customer conflicts.
“When I meet the bosses of the financial institutions they frequently tell me they do not want to be at the top of the table, which means they strive to improve both their sales and complaints handling processes.
“Not only does our data help consumers compare and contrast their current bank or lender, it also boosts competition among firms.”
Posted by admin | Posted on 18-04-2013
Category : Business
Tags: chain, debenhams, dip, half, january, late, profits, snow, store
Department store chain Debenhams reports a dip in half-year profits after trading was hit by the snow in late January.
See the article here: Debenhams profits hit by bad weather
Posted by admin | Posted on 16-04-2013
Category : Business, World News
Tags: authority, complaints, conduct, fell, financial, half, mis, number, ppi, selling, year
The Financial Conduct Authority says the number of complaints about the mis-selling of PPI fell in the second half of last year.
Read the original here: PPI complaints start to decline
The Scottish government is proposing an independent Scotland could take on a public sector debt burden at just over half of the rate faced by the whole UK.
See the rest here: Scotland’s debt ‘could be lower’
Posted by sysadmin | Posted on 11-04-2013
Category : Business
Tags: chain, de montfort university, fee, food & drink industry, guardian.co.uk, half, honours, intake, restaurant, uk news, work, year
Twenty-three employees begin BA in business management, first honours degree course in UK funded by a restaurant chain
KFC is subjecting its zingers, popcorn chicken and BBQ rancher burgers to some academic rigour after launching a BA in business management.
The first employees with places on the course – the UK’s first honours degree funded by a restaurant chain – have begun their studies in conjunction with De Montfort University in Leicester.
The firm has invested £600,000 to fund half of a three-year BA in business management for 60 restaurant managers over the next five years, with the first intake of 23 – who enrolled in January – starting work at the university on Thursday. The first intake of 23 employees will combine residential sessions at the college with full-time work.
KFC will cover the cost of the college accommodation, while the tuition fees will be split half and half between the employer and the employee. The overall cost will be £9,000 over three years, the same figure as the annual tuition fee at many universities in England.
Rival chain McDonald’s launched a two-year foundation degree for its restaurant managers in 2010, combining classroom learning at a special facility in East Finchley in London with on-the-job training.
Posted by admin | Posted on 17-03-2013
Category : Stocks, World News
Tags: accounts, ajax, complete, half, https, link, mar, pdf, rdfly, red 5 limited, report, semi, year
Sun, Mar 17, 2013 02:12 – Red 5 Limited (RDFLY: OTC Link) released their Semi-Annual Report concerning Half year accounts 12/31/12. To read the complete report, please visit: https://www.otciq.com/otciq/ajax/showFinancialReportById.pdf?id=101037.
See more here: Red 5 Limited (RDFLY: OTC Link) | Semi-Annual Report