Two suits didn’t fit, the groom’s was ready three hours after the wedding and the shop tried to charge me an extra £208
I hired six suits for my wedding from Moss Bros. I paid in full, but when I collected them I was told there was an outstanding balance of £208. It took staff 20 minutes to discover this was an administrative error.
Two of the suits didn’t fit, replacements had to be ordered, and when I collected them I was again told I owed £208. But the replacements were wrong, and the groom’s couldn’t be collected until three hours after the wedding. They agreed to source one sooner, but when I rang the night before they had forgotten to place the order. Each time a suit was returned we were asked for the £208. When my best man refused to pay, they threatened to charge my credit card and I had to sort it out while on honeymoon. DB, Alfreton, Derbyshire
This is the second wedding suit disaster to affect Observer readers in a month, and you, like the previous groom, say the sartorial stress has sullied your memories of your big day. Not surprisingly, you asked for a refund of the £423 you paid for the suit hire, and, not surprisingly given the incompetence you’ve already experienced, you say you’ve received no reply to your two emails of complaint. By a remarkable coincidence, however, the company contacts you a day after I email head office, and offers you a not-quite-so-generous £240. This, a spokesman tells me, covers the “items which were the subject of complaint”. Moss Bros admits its standards fell short, but claims it did reply to your emails and asked you for further details. You say you did not receive its messages.
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